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Can I order multiple quantities of an item?
Do you offer shipping discounts?
What payment methods do you accept?
What is your return policy?
Do you have any other stores besides the one on eCrater?
How long does it take to process and ship orders?
How do I track my packages that have been shipped?
Which shipping method do you provide?
How do you calculate shipping charges?
What is a Reconditioned item? are they used item?
Do you ship internationally?


Can I order multiple quantities of an item?
Yes. Contact us prior to placing your order for reduced shipping rates on large quantity orders. Contact us via email at: kebenarans@yahoo.com 24hours a day Or Contact us via phone at: 716-400-3248 Hours: 9am-5pm Eastern Time M-F

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Do you offer shipping discounts?
Yes. Contact us prior to placing your order for reduced shipping rates on large quantity orders. Contact us via email at: kebenarans@yahoo.com 24hours a day Or Contact us via phone at: 716-400-3248 Hours: 9am-5pm Eastern Time M-F

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What payment methods do you accept?
Our prefered methods of payment is through Paypal.com. We also accept all major credit cards, such as: Visa, Master Card, American Express and Discover. In addition, we also accept money orders. Items will be shipped once your money order have been received.

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What is your return policy?
We guarantee against manufacturers' defects for 30 days from the date of the delivery. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Unwanted products may be returned with prior authorization only! All returned merchandise is reimbursed for the original purchase price less shipping & handling and must have a Return Merchandise Authorization number (RMA#). Unwanted product returns will be subject to a 20% restocking fee. Please note: We have NO RETURN policy on all cell phones and cell phone accessories.

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Do you have any other stores besides the one on eCrater?
Yes, we are currently in the process of getting our own domain. At the same time, our eBay store should be up and running within the next 1-2 weeks. Stay tuned here for more updates.

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How long does it take to process and ship orders?
All orders are processed and shipped within 1 to 2 business days.

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How do I track my packages that have been shipped?
Once the package was shipped you will receive an email notification along with the tracking number. You will then be able to track your package online and get the estimated delivary date.

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Which shipping method do you provide?
In order to keep the shipping cost low, We ship all of our products mostly through Fedex Ground and USPS. FedEx 2nd Day Air and FedEx Next Day Air are also availabe at an extra cost. Please contact us again if you want your package to be sent using FedEx 2nd Day Air and FedEx Next Day Air.

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How do you calculate shipping charges?
Shipping charge are based on the weight of the item. Most of the time, our shipping fee are fixed and shown on the page details.

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What is a Reconditioned item? are they used item?
Reconditioned products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty. The warranty is serviced direct. Most of the product that we sell here are in a Brand new condition. If the item is reconditioned, it will be stated in the product description page. Reconditioned products are great bargains as their prices are just fractions of their retails.

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Do you ship internationally?
We are sorry, currently we only ship within the Continental USA. However as our market grows we might be shipping products internationally in future.

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Last Updated: 7 Dec 2006 09:50:22 PST home  |  about  |  terms  |  contact
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